Shipping policy

Shipping & Payment Policy

Kennedy Boutique

At Kennedy Boutique, we are committed to providing a reliable, transparent, and convenient shopping experience. This Shipping & Payment Policy explains our shipping destinations, delivery timeframes, order processing procedures, payment methods, and other important information for customers in the Republic of Ireland.

We aim to ensure that every order is handled with care and that our customers are clearly informed throughout the purchasing and delivery process.

1. Free Shipping Throughout Ireland

Kennedy Boutique is pleased to offer FREE Standard Shipping on all orders within the Republic of Ireland.

  • Free shipping on every order.
  • No minimum order value required.
  • No additional shipping or handling fees.
  • All applicable charges are included in the final price displayed at checkout.

The total amount shown at checkout is the final amount you pay.

2. Shipping Destinations

Kennedy Boutique currently ships exclusively to addresses within the Republic of Ireland.

At this time, we do not offer shipping to:

  • Northern Ireland.
  • The United Kingdom or other international destinations.
  • PO boxes or poste restante addresses.
  • Parcel forwarding services or third-party logistics hubs.

Customers are responsible for providing accurate and complete delivery information when placing an order.

3. Order Processing

All orders are processed and prepared for shipment within 1–3 business days.

Our processing procedures include:

  • Order confirmation and verification.
  • Product preparation and quality checks.
  • Packaging and shipment preparation.

Business days are Monday through Friday, excluding applicable public holidays.

We do not operate a fixed daily order cut-off time. Orders are processed according to our standard processing schedule.

Once your order has been placed, you will receive an order confirmation email. A separate shipping confirmation email containing tracking information will be sent when your order has been dispatched.

4. Estimated Delivery Times

We aim to deliver your order as efficiently as possible.

Our estimated delivery timeframes are:

Shipping Stage

Estimated Time

Order Processing

1–3 business days

Shipping & Delivery

6–12 business days

Total Estimated Delivery Time

7–15 business days

Delivery times are calculated from the date your order is placed.

Please note that these are estimated timeframes. Deliveries may occasionally take longer due to public holidays, seasonal demand, customs procedures, or circumstances beyond our reasonable control.

We remain responsible for fulfilling our delivery obligations in accordance with applicable Irish consumer law.

5. Order Confirmation & Tracking

Once your order has been successfully placed, you will receive an order confirmation email.

After your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking information.

You can track your order through:

  • Email: Use the tracking information provided in your shipping confirmation.
  • Our Website: Visit the "Track Your Order" page on the Kennedy Boutique website.

Tracking information may take approximately 24–48 hours after dispatch to become available or update.

If you have questions about your order or tracking information, please contact our customer support team.

Email: support.kennedyboutique@gmail.com

6. Customs, Import Duties & Taxes

Some orders may be dispatched from international fulfilment locations.

Kennedy Boutique covers all applicable import duties, VAT, and customs clearance fees associated with delivery to customers in the Republic of Ireland.

Customers will not be required to pay additional customs duties, import taxes, or clearance fees upon delivery.

The price displayed at checkout includes all applicable charges associated with your purchase and delivery.

Depending on the fulfilment location, your parcel may display an international shipping origin. This does not affect the total amount you pay.

7. Delayed or Missing Orders

We work to ensure that all orders arrive within the estimated delivery timeframe of 7–15 business days.

If your order has not arrived within 15 business days after placing your order, please contact our customer support team.

Email: support.kennedyboutique@gmail.com

When contacting us, please include:

  • Your full name.
  • Your order number.
  • The email address associated with your order.
  • A brief description of the delivery issue.

We will investigate the matter and provide an appropriate update or resolution.

If delivery is delayed, customers retain their statutory rights under applicable Irish consumer protection legislation, including the right to request delivery within an appropriate additional period and, where legally applicable, to cancel the order and receive a refund.

The 15-business-day contact guideline does not restrict these statutory rights.

8. Damaged, Defective or Incorrect Items

At Kennedy Boutique, we take care to ensure that every order is prepared and packaged appropriately.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Email: support.kennedyboutique@gmail.com

To help us investigate your issue, we may request:

  • Your order number.
  • A description of the issue.
  • Photographs of the affected product or packaging, where reasonably available.

Once we have reviewed the issue, we will provide an appropriate solution in accordance with applicable Irish consumer law.

Depending on the circumstances and your statutory rights, this may include a repair, replacement, price reduction, or refund.

Where legally required, remedies will be provided without additional cost to the customer.

Nothing in this policy limits your statutory rights under the Consumer Rights Act 2022.

9. Incorrect Shipping Addresses

Customers are responsible for checking that their delivery details are accurate and complete before submitting an order.

Kennedy Boutique does not offer address changes as a standard service once an order has been placed.

Please carefully verify your:

  • Full name.
  • Street address and house number.
  • Town or city.
  • County.
  • Eircode, where applicable.

Incorrect or incomplete information may cause delivery delays or unsuccessful delivery attempts.

If you discover an error, please contact us as soon as possible. Although address changes cannot be guaranteed, we can review the circumstances.

This provision does not exclude any statutory rights or responsibilities applicable to the delivery of your order.

10. Public Holidays & Unexpected Delivery Delays

Delivery timeframes may be affected by circumstances such as:

  • Irish or international public holidays.
  • High seasonal order volumes.
  • Customs processing.
  • Adverse weather conditions.
  • Unexpected transport or logistical disruptions.

During these periods, processing and delivery may take longer than usual.

All delivery estimates are provided in good faith, and any delays will be handled in accordance with applicable consumer protection legislation.

11. Accepted Payment Methods

Kennedy Boutique offers secure and convenient payment options for customers in the Republic of Ireland.

We currently accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

The availability of individual payment methods may depend on your device, payment provider, or checkout configuration.

All available payment options will be displayed during checkout.

12. Payment Currency

All product prices and transactions at Kennedy Boutique are displayed and processed in Euro (€ / EUR).

The total amount payable is clearly displayed before you complete your purchase.

If your bank or payment provider applies currency conversion or other charges, these are determined by your financial institution and are not additional fees imposed by Kennedy Boutique.

13. Payment Processing

Payment is collected when you successfully place your order.

Once your payment has been completed, you will receive an order confirmation email containing your purchase details.

Orders are prepared for processing after successful payment confirmation.

If your payment is unsuccessful, your order will not be confirmed as a successfully paid order.

14. Secure Payments

Kennedy Boutique uses Shopify-supported secure payment processing solutions to provide a safe checkout experience.

Payments are processed through secure payment providers using encrypted connections and applicable payment security measures.

Payment information is handled by the relevant payment service providers in accordance with their security and data protection practices.

We are committed to protecting customer information and providing a secure shopping environment.

15. Failed or Declined Payments

If your payment is declined or cannot be completed, you may:

  • Try completing the payment again.
  • Check that your payment details are correct.
  • Select another available payment method.

Please ensure that your chosen payment method is valid and has sufficient funds or available credit.

If a payment cannot be completed successfully, the order will not be confirmed as paid.

16. Refund Processing

When a refund is approved or legally required, Kennedy Boutique aims to process it within 5–10 business days, subject to applicable statutory deadlines.

Refunds will be issued without undue delay and within the timeframe required by Irish consumer law.

For example, where a customer exercises the statutory right to cancel an eligible online purchase, reimbursement will be made within 14 days of notification of cancellation, subject to any legally permitted withholding until the returned goods or evidence of their return has been received.

Once a refund has been issued, your bank or payment provider may require additional time to display the funds in your account.

We will not use our standard processing timeframe to delay any refund beyond the legally permitted deadline.

17. Refund Method

All refunds will be issued using the original payment method used to complete the purchase, unless an alternative is expressly agreed upon in accordance with applicable law.

For example:

  • Payments made using Visa or Mastercard will be refunded to the original card.
  • Payments made through PayPal will be refunded through PayPal.
  • Payments made using Apple Pay, Google Pay, or Shop Pay will be refunded through the corresponding original payment transaction.

Customers will not incur additional fees for refunds where prohibited by applicable consumer law.

18. Consumer Rights & Order Cancellations

Kennedy Boutique respects the rights of consumers purchasing online in the Republic of Ireland.

Under applicable Irish consumer law, customers generally have the right to withdraw from an eligible online purchase within 14 days of receiving their goods, without providing a reason, subject to statutory exceptions.

Customers must notify us of their decision to cancel within the applicable cancellation period.

Following cancellation, customers generally have a further 14 days to return the goods.

Refunds will be handled in accordance with the applicable statutory requirements.

Certain products may be excluded from the statutory withdrawal right, where permitted by law.

Your statutory rights concerning faulty, damaged, incorrectly described, or undelivered goods remain unaffected.

For further information about returns and cancellations, please refer to our separate Return & Refund Policy.

19. Contact Information

If you have any questions about shipping, delivery, tracking, payments, or refunds, our customer support team is available to assist you.

Kennedy Boutique

Customer Support Email: support.kennedyboutique@gmail.com

We aim to provide clear and helpful assistance with all order-related enquiries.

Thank you for shopping with Kennedy Boutique. We appreciate your trust and look forward to providing you with a pleasant shopping experience.